Cancellation policy

Recurring orders and cancellations

Subscriptions save 10% on recurring deliveries. Select the products, quantities and delivery frequency offered at checkout. Recurring orders are charged automatically on the processing date at your selected frequency.

You may change products, quantities or frequency, or skip, pause or cancel before an order is processed. There are no subscription commitments or hidden subscription fees. Review upcoming order notifications in time to make changes.

If payment fails, update your payment details to avoid interruption. Delivery follows our shipping policy. Returns and shipment problems follow our refund policy.

VALKA's 40% welcome offer is for an eligible registered customer's first one-time order, with savings capped at $75. It cannot be combined with a subscription order or Happy Barkday. Subscription orders save 10%. An eligible Happy Barkday kit may accompany a subscription order with 10% savings, subject to the program's requirements.

For help managing or cancelling a subscription, contact [email protected] or +1 717-201-5625.