Shipping policy

Shipping

Online sales only. VALKA ships orders to your door. We do not offer in-store shopping or pickup. Customer care is available by phone at 717-201-5625 or by WhatsApp, Monday-Friday 8:00 AM-5:30 PM and Saturday 9:00 AM-3:00 PM, Eastern Time.

VALKA ships from Lancaster, Pennsylvania to all 50 US states. International shipping is unavailable. Frozen products travel with insulation and dry ice. Orders combining frozen and To-Go products travel together in the cold-chain shipment. To-Go-only shipping is shown at checkout.

Standard frozen shipping rates

• Below $75: $39.
• $75–$179.99: $19.
• $180 or more: free.

Thresholds use the product subtotal after discounts, before tax and shipping. Checkout confirms address eligibility, available options and final charges.

Schedule

UPS shipments are scheduled according to destination and transit time, Monday–Thursday. Orders are not shipped Friday–Sunday. Orders missing their regional cutoff ship on the next applicable shipping day. Transit estimates vary by ZIP code and carrier conditions; they are not guarantees. Contact us with your ZIP code for your schedule.

Arrival

Inspect your delivery promptly and follow package storage instructions. If products arrive warm, do not feed them; contact us immediately with photographs. For shipment problems, see our return and refund policy.

Contact: [email protected] · +1 717-201-5625.