Refund policy

Returns and refunds

Return requests must be initiated within 30 days of delivery. Products must be unopened and properly frozen. Custom orders and returns requested more than 30 days after delivery are not eligible for refunds.

Contact [email protected] before returning anything. VALKA provides a return shipping label; the customer pays return shipping. Original shipping charges are not refundable. After receipt and inspection, eligible refunds are credited to the original payment method and typically appear within 2–5 business days.

Delivery problems

For a late, warm or unexpectedly thawed shipment, contact us promptly with photographs. Do not feed products that arrive warm.

Report incorrect, missing or damaged items within 48 hours of delivery. Include your order number and photographs of the products and packaging. Depending on your location and availability, a refund or replacement may be offered. If those options are unavailable, our team will work with you on a solution.

Return address: VALKA Raw Food, 1518 Millport Road, Lancaster, PA 17602. This is a mailing address for authorized returns only, not a retail store or pickup location. Questions by phone: +1 717-201-5625.